moderate“Systems had not identified that staff file audits were not taking place.”
record keeping
1 finding
moderate“one staff file did not have 'right to work' documentation within it.”
staff training
1 finding
moderate“The agency was supporting people with mental health concerns without appropriate mental health training.”
care planning
1 finding
moderate
“a person who smoked did not have a risk assessment in place. This meant staff may not know all the risks associated with smoking inside the property”
leadership
1 finding
moderate“They had not updated their statement of purpose to reflect this, nor had they notified the Care Quality Commission to ask for a change in user banding”