Aseda Care LTD's first inspection of Castle House, Dawson Road, a small domiciliary care agency supporting one person, resulted in a Good rating across all five key questions. The service demonstrated strong person-centred care, robust governance, consistent staffing, and active involvement of the person and their relative in all aspects of care planning and review.
Strengths
· Consistent live-in staffing ensured person-centred, familiar care with strong knowledge of individual needs and preferences.
· Robust safeguarding systems and staff training in place; no safeguarding incidents recorded at time of inspection.
· Medicines administration records used accurately and staff trained in medication management.
· Person and relative actively involved in care planning and reviews via regular zoom meetings with provider.
· Strong governance framework including audits, spot checks, satisfaction surveys and duty of candour compliance.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive, and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; continuous learning and improving careGood