minor“People had been asked about their end of life care preferences and these were documented in support plans. In the plans we reviewed, these were not detailed”
staff training
1 finding
minor“One relative noted that carrying out training in the person's home for specific tasks (e.g. moving and handling) would be helpful.”
staffing levels
1 finding
minor“Most people preferred to be supported by staff they knew, and managers tried to provide regular staff where possible. This was not always possible because of sickness or absence”