ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Assessing risk, safety monitoring and managementGood

safe: Staffing and recruitmentGood

safe: Using medicines safelyGood

safe: Preventing and controlling infectionGood

safe: Learning lessons when things go wrongGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood

effective: Staff support: induction, training, skills and experienceGood

effective: Supporting people to eat and drink enough and access healthcare servicesGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

caring: Ensuring people are well treated and supported; respecting equality and diversityOutstanding

caring: Respecting and promoting people's privacy, dignity and independenceOutstanding

responsive: Planning personalised care to ensure people have choice and controlOutstanding

responsive: Meeting people's communication needs and supporting relationships and activitiesOutstanding

responsive: Improving care quality in response to complaints or concernsOutstanding

responsive: End of life care and supportOutstanding

well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding

well-led: How the provider understands and acts on the duty of candourOutstanding

well-led: Managers and staff being clear about their roles and understanding quality, risks and regulatory requirementsOutstanding

well-led: Engaging and involving people using the service, the public and staffOutstanding

well-led: Continuous learning and improving careOutstanding

well-led: Working in partnership with othersOutstanding

Westmorland Homecare - Poulton, Fylde and Wyre office