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Newferry, a small domiciliary care agency, received a Requires Improvement overall rating on its first inspection, with breaches of Regulation 12 (medication management) and Regulation 17 (governance) identified due to absent auditing systems and inconsistent records. Caring was rated Good, with relatives praising kind and compassionate staff, but significant shortfalls in induction, supervision, care plan consistency and oversight posed risks to people's safety.