Eleanor Nursing and Social Care – Boscombe Office is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment which took place between 9 July and 10 July 2024, there were 53 people receiving personal care from the service. This assessment was prompted by concerns around the management of risk and staff training, therefore we looked at the 2 quality statements related to the concerns. However, following the assessment we did not have concerns and systems operated robustly within the service and people were safe. Risks to people were identified, assessed and clear instructions for staff ensured safe ways of working. Staff were recruited safely and had received training, support, and guidance to enable them to carry out their role effectively. The provider and registered manager had created a service improvement plan and were working towards further development and strengthening of the systems.
PDF cached but not yet analysed by Claude; set ANTHROPIC_API_KEY and re-run npm run etl:reports -- --location 1-6805725130.
Eleanor Nursing and Social Care Limited - Bournemouth Office received a Good rating across all five key questions at its first CQC inspection in June 2021, with 52 people receiving personal care at the time. The new manager had quickly addressed a prior backlog of care plan reviews and fostered a positive, open culture, with people, relatives and staff all expressing high confidence in the service.
Strengths
· People felt safe with care staff and reported no missed calls, with punctual and consistent care delivery.
· Small teams of regular staff assigned to individuals, fostering familiarity and person-centred care.
· Safe recruitment practices including DBS checks, employment references and health screening completed before staff supported people.
· Medicines managed safely with trained staff, annual competency checks and clear care plan guidance.
· Strong infection control practices with PPE use, hand hygiene and regular COVID-19 testing programme.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood