Good Life Care Limited, a small domiciliary care agency supporting one person at the time of inspection, achieved a Good rating across all five key questions at its first inspection in March 2022. The service demonstrated safe, person-centred care with strong partnership working, effective governance, and consistently positive feedback from relatives and professionals.
Strengths
· Person-centred care plans completed with involvement of the person, relatives and case manager, including communication preferences and cultural needs.
· Registered manager used spot checks, competency assessments and supervision to verify agency staff skills and safe practice.
· Consistent group of agency staff used, with no missed visits and attendance within agreed timeframes reported by relative.
· Multidisciplinary team meetings held regularly to review care and ensure up-to-date, personalised support.
· Strong positive feedback from relatives and professionals praising professionalism, responsiveness and quality of care.