moderate“safeguarding training and practical medicines training were out of date. We also found that an unsatisfactory number of staff had completed performance appraisals”
supervision appraisal
1 finding
moderate“the nominated individual told us that the service planned quarterly supervisions for staff. However, we found that there were not an appropriate amount of supervision sessions for all staff”
consent capacity
1 finding
moderate“the service relied on relatives or 'next of kin' for agreement and signatures on consent forms. The service did not obtain proof that the relevant person could consent on behalf of the person”
missed or late visits
1 finding
minor“from 2 July 2016 to 4 September 2016, there were 7,184 calls. Of those calls, 213 or 3% were late by more than 15 minutes and 0.9% were late by more than 30 minutes”
governance
1 finding
minor“a recent notification of a safety event was not sent to us by the service 'without delay'. This meant that we did not receive information in a timely way, in line with the relevant regulation”