SW Domiciliary Care received a Good rating across all five key questions in its first inspection since registering in April 2019, with 26 people receiving personal care in their own homes. The service demonstrated strong person-centred care, robust safeguarding and recruitment practices, well-trained staff, and effective leadership with good quality assurance systems.
Strengths
· People and relatives were positive about the caring nature of staff and felt safe during visits
· Sufficient staffing levels with no agency staff used; care calls delivered punctually and as agreed
· Robust recruitment procedures including DBS checks and identity verification
· Staff well trained with Care Certificate completion during induction and regular supervisions and appraisals
· Effective infection prevention measures including adequate PPE supply during COVID-19 pandemic
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood