Aeon Nursing Ltd, a domiciliary care agency providing care to one person at the time of inspection, was rated Good across all five key questions in this first inspection. The service demonstrated safe, effective, caring, responsive and well-led practice with robust recruitment, safe medicines management, personalised care plans and approachable leadership.
Strengths
· Robust recruitment processes with pre-employment checks including identity, employment history and criminal history
· Safe medicines management with trained, competency-checked staff and audited MAR charts
· Strong infection prevention measures including weekly COVID-19 testing, PPE supplies and trained staff
· Personalised care plans with detailed instructions for staff covering specific areas like skin integrity and communication
· Effective working with health care professionals including district nurses, dieticians and podiatrists
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood