Sapphire Community Care Ltd achieved an overall Good rating on its first inspection, with an Outstanding rating for caring driven by exceptional staff who consistently went above and beyond their role to support people's wellbeing, dignity, and independence. No failure themes or regulatory breaches were identified across any of the five key questions.
Strengths
· Staff went above and beyond their role, including purchasing items, accompanying people to appointments, and supporting families during bereavement in their own time.
· Exceptionally caring culture with staff making Christmas lunches, producing newsletters and distributing gifts during COVID-19 to isolated people.
· Robust medicines management with regular competency assessments, GP liaison, and use of dosset boxes to promote independence.
· Safe recruitment procedures with DBS checks and references obtained before staff commenced work.
· Effective governance including audits, spot checks, competency assessments, and timely action plans to address shortfalls.
Quality-Statement breakdown (21)
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityOutstanding
caring: Supporting people to express their views and be involved in making decisions about their careOutstanding
caring: Respecting and promoting people's privacy, dignity and independenceOutstanding
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood