First inspection of StanleySmith Case Management Ltd, a specialist case management domiciliary care agency for people with complex life-changing injuries, rated Good across all five key questions. Inspectors found truly bespoke person-centred care, strong clinical leadership, exceptional partnership working with specialist professionals, and a clear commitment to continuous learning.
Strengths
· Truly bespoke person-centred care with people fully in control of their care
· Highly bespoke recruitment process with people and families fully involved in selecting staff
· Comprehensive, personalised risk assessments and health and wellbeing plans enabling fulfilled active life
· Bespoke training from specialist health professionals (e.g. spinal injury unit training in person)
· Proactive infection control during the pandemic, ahead of the game with risk assessments and PPE
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles and understanding quality, risks and regulatory requirementsGood
well-led: Continuous learning and improving careGood
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureGood
well-led: Engaging and involving people using the service, the public and staffGood