Lovedean Homecare Limited received a Good rating across all five key questions at its first inspection as a newly registered provider, with 40 people receiving personal care at the time of inspection. The service was distinguished by an exceptionally caring and responsive culture, with staff and the registered manager consistently going above and beyond to meet people's individual needs and improve their wellbeing.
Strengths
· Staff consistently went above and beyond contracted hours to meet people's complex and changing needs, with numerous examples of exceptional person-centred care.
· Strong safeguarding culture with staff trained to identify and report concerns, and appropriate handling of safeguarding incidents evidenced.
· Medicines managed safely with regular staff training, yearly competency assessments, and MAR records confirming safe administration.
· Robust recruitment processes including DBS checks, with new staff always introduced to people before working unsupervised.
· Highly personalised care plans incorporating people's history, cultural and religious needs, preferences and communication requirements.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood