critical“Safe recruitment checks had not been completed for a staff member who had been recruited in the past nine months and had left five months before the inspection.”
infection control
1 finding
minor“Everyone, except one person, told us staff wore personal protective equipment (PPE) during the COVID-19 pandemic. The registered manager followed up this issue with the staff members concerned.”
communication with families
1 finding
minor“There was one comment from a person, that they did not always receive a call when staff were going to be late.”
complaints handling
1 finding
minor“The procedure implied that CQC would investigate complaints though CQC has no legal authority to do this. Contact details for another relevant agency was not included.”
end of life care
1 finding
minor“More detailed staff training on end of life care was planned in the future when this became more relevant.”