The Disabilities Trust Registered Area Office Home Care received a Good rating across all five key questions at its first CQC inspection in May 2021, supporting approximately 19 younger adults with autism, disabilities and rehabilitation needs. The service demonstrated strong person-centred care, robust governance, effective staff training and a positive open culture led by a highly regarded registered manager.
Strengths
· Person-centred culture with people involved and empowered in their own care planning and reviews
· Robust safe recruitment practices including DBS checks, employment history and reference verification
· Strong registered manager held in high regard by staff and people, with clear accountability structures
· Effective medicines management with regular audits and dedicated staff responsible for ordering
· Positive staff morale with staff proud of their work and feeling well supported in their roles
Quality-Statement breakdown (15)
safe: Assessing risk, safety monitoring and management; Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough; Staff working with other agencies; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Supporting people to express their views and be involved in making decisions about their care; Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture; Managers and staff being clear about their roles; Continuous learning and improving careGood
well-led: Engaging and involving people; Working in partnership with others; Duty of candourGood