ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Assessing risk, safety monitoring and managementGood

safe: Staffing and recruitmentGood

safe: Using medicines safelyGood

safe: Preventing and controlling infection; Learning lessons when things go wrongGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood

effective: Staff support: induction, training, skills and experienceGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

effective: Supporting people to eat and drink enough and access healthcare servicesGood

effective: Adapting service, design, decoration to meet people's needsGood

caring: Ensuring people are well treated and supported; respecting equality and diversityGood

caring: Supporting people to express their views and be involved in making decisions about their careGood

caring: Respecting and promoting people's privacy, dignity and independenceGood

responsive: Planning personalised care to ensure people have choice and controlGood

responsive: Meeting people's communication needsGood

responsive: Supporting people to develop and maintain relationships and follow interestsGood

responsive: Improving care quality in response to complaints or concernsGood

responsive: End of life care and supportGood

well-led: Promoting a positive person-centred, open, inclusive and empowering cultureGood

well-led: Managers and staff being clear about their roles and understanding quality, risks and regulatory requirementsGood

well-led: Engaging and involving people, public and staff; working in partnership with othersGood

well-led: Duty of candour and continuous learning and improving careGood

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