Emerald Green Care LTD received a Good rating across all five key questions on its first CQC inspection, demonstrating safe and effective care delivery to ten people. The service showed strong leadership, robust governance, person-centred practice, and well-supported staff with no significant concerns identified.
Strengths
· Sufficient staffing levels with regular care workers allocated to people and safe recruitment practices in place
· Staff knowledgeable in safeguarding, risk management, and medicines administration with accurate MAR completion
· Robust supervision system including weekly supervision for new staff and monthly thereafter
· Person-centred care with staff treating people with dignity, respect and involving them in decisions
· Comprehensive quality assurance system including home visits, satisfaction surveys and daily records review