Mercy Home Care Services Ltd

Inspection reports (2)

1. Inspection report · 2023-05-16

   Framework: KLOE · 6 pages · 65 KB · PDF

   Not rated
   safe: Not rated

   This targeted inspection of Mercy Home Care Services Ltd focused solely on staffing concerns and found no evidence of failings; people reported consistent, timely, well-trained staff and safe recruitment practices were confirmed. The overall rating remains Good from the previous inspection (February 2020) as this targeted inspection did not assess all areas of the Safe key question.

   Strengths

   • · People received consistent staff at agreed times with full duration care calls maintained
   • · Registered manager effectively monitored staffing levels and planned capacity for new referrals safely
   • · Safe recruitment processes in place including appropriate pre-employment checks
   • · Staff trained to Care Certificate standards with additional training in learning disability and autism
   • · Effective induction systems including supervised practice and competency observation before unsupervised working
   Quality-Statement breakdown (1)

   • safe: Staffing and recruitmentNot rated