Guardian Angel Carers Spelthorne received an overall Good rating on its first CQC inspection, with an Outstanding rating for Responsive reflecting highly individualised, flexible care including exceptional end-of-life support and creative wellbeing initiatives. No regulatory breaches or failure themes were identified across any of the five key questions.
Strengths
· Exceptionally person-centred and responsive care, including innovative approaches to wellbeing at end of life (cinema nights, trips to the seaside, community talks).
· No missed care visits since registration; effective electronic monitoring of staff attendance and punctuality.
· Strong medication management with observed competency checks and clear electronic recording of administration and refusals.
· Robust safeguarding awareness among staff, including access to an anonymous concern-reporting line.
· Proactive infection control measures including early Covid-19 contingency planning.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Supporting people to develop and maintain relationships; end of life care and supportOutstanding
responsive: Planning personalised care to ensure people have choice and controlOutstanding
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood
well-led: Engaging and involving people, the public and staff; working in partnership with othersGood
well-led: How the provider understands and acts on the duty of candourGood