minor“The provider's medication policy did not address covert medication. We signposted the registered manager to CQC's information about covert administration of medicines for adult social care services.”
supervision appraisal
1 finding
moderate“Individual staff supervision meetings and support visits, where senior staff observed care staff at work, had fallen behind due to staff sickness and staff leaving.”
staffing levels
1 finding
moderate“The service had recently lost some staff who worked in the Bournemouth area... this had meant some people had experienced changes in staff.”
communication with families
1 finding
minor“there were mixed reports about whether the office informed people if staff were running late... people and relatives in Bournemouth reported they sometimes had to phone the office.”
missed or late visits
1 finding
minor“sometimes the timings can go a bit awry if the first call in the morning is running late, followed by the lunchtime call running early as it could mean she has a late breakfast and then early dinner”
record keeping
1 finding
minor“A person's prescribed creams and ointments frequently changed and were recorded in their daily notes rather than on their medicines administration record (MAR).”