Caremax Ltd received a Good rating across all five key questions in its first CQC inspection, providing safe, person-centred domiciliary care to five people. The service demonstrated consistent staffing, robust governance, effective multi-agency working and strong leadership with no areas of concern identified.
Strengths
· Consistent staffing providing continuity of care, with relatives reporting same key worker over two years
· Robust safeguarding procedures with staff confident in reporting routes to manager, local authority and CQC
· Safe medicines management with monthly MAR audits and staff competency assessments
· Effective infection prevention and control with regular COVID-19 testing and correct PPE use
· Thorough recruitment checks including DBS, references, employment history and right to work
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Continuous learning and improving care; Engaging and involving people using the serviceGood