JJ Starlight Care achieved a Good rating across all five key questions at its first inspection in January 2020, demonstrating safe recruitment, competent staff, personalised care planning, and effective governance. No regulatory breaches or areas requiring improvement were identified.
Strengths
· People felt safe and staff demonstrated knowledge of safeguarding procedures and signs of abuse.
· Medicines were administered safely and staff were regularly assessed as competent by the registered manager.
· Staff arrived on time and offered apologies when delayed; sufficient staffing levels were maintained.
· Care plans were personalised, regularly reviewed, and developed with involvement from people and their relatives.
· Staff treated people with kindness, dignity and respect, promoting independence and following individual preferences.