First inspection of Linelife Care, a small domiciliary care agency supporting one person, rated Good across all five key questions. The service was safe, effective, caring, responsive and well-led, with a minor observation that risk assessments lacked some detail which the provider agreed to address.
Concerns (1)
minor
Care planning
: “Staff were aware of how to support the person safely, and risks to the person were managed, but risk assessments lacked some detail.”
Strengths
· Consistent group of staff who knew the person's needs well
· Safe recruitment practices including DBS checks and references
· Staff received induction, training, shadowing and competency assessments
· Up-to-date infection prevention control practices and plentiful PPE
· Weekly contact with the person and family to gather feedback
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to access healthcare servicesNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: How the provider understands and acts on the duty of candourNot rated
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated