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Date of Assessment: 26 September to 20 October 2025 The service is a care at home service providing support to adults of all ages and children aged 13-18 who are autistic, have a learning disability, are living with dementia, or mental health conditions or physical disabilities. This assessment was carried out to ensure compliance with previous enforcement action taken against the service for breaches of regulation in relation to consent, safety and managerial oversight of the service. This was a focussed assessment and we assessed a total of 12 quality statements. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was no longer in breach of regulation. At the time of our assessment there were 3 people receiving a regulated activity from the service. As part of our assessment activity, we undertook an on-site visit on 26 September 2025. This assessment was carried out by 1 inspector. During this assessment we spoke with 1 person and 2 person’s relatives who advocate on their behalf. We also spoke with 3 staff members including the registered manager, deputy manager and a consultant commissioned by the service. We received feedback from 10 support workers. At our last assessment the service was rated requires improvement. At this assessment we found the service was good. Accidents and incidents were recorded and monitored for trends and patterns. Information about people and their needs was available for sharing in an emergency to ensure a smooth transition between services. Risks to people were assessed and mitigated, however, we found some people’s risk assessments contained some general information that wasn’t applicable to them. The provider ensured the environment was assessed and risks mitigated, staff had detailed information on what to do in an emergency. For example, where to find the gas mains isolator. People were not receiving support with medicines at the time of the assessment; however, staff were occasionally supporting with over the counter medicines with no risk assessment or guidance in place. This was actioned during the assessment. People’s needs were assessed and care planned to ensure their needs were met. Good practice tools were used to assess risks levels for people. People were independent with their health care needs, staff required further training to ensure they were competent to manage future more complex health needs for a person. Mental capacity assessments and best interest decisions were in place where needed. Staff had a good understanding of consent. The provider had made improvements, however, some areas required further development and embedding into practice. The provider had commissioned a consultant to support them. Staff told us they felt involved in learning and improving the service.
npm run etl:reports -- --location 1-6257707651.Date of assessment: 8 January to 24 January 2025. Solution Care 247 Northamptonshire is a care at home service providing support to people living in their own homes. At the time of the assessment, 10 people were in receipt of the regulated activity of personal care. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We identified 3 breaches of legal regulation in relation to safe care, consent and good governance. Risks to people were not always assessed or mitigated. People’s medicines were not always administered or managed safely. People’s capacity to consent had been assessed in line with the Mental Capacity Act 2005. The provider’s governance systems did not always identify and address areas of improvement we found during this assessment. Care and support plans were not always updated to provide up to date and accurate information to staff of people’s current care and support needs. However, people received care and support from a group of the same care staff which enabled continuity. There was enough staff to meet people’s needs and staff had received training and supervision to carry out their roles. The provider ensured people were protected from the spread of infections. Leaders ensured the service they provided to people was kind and compassionate. Staff felt confident to speak up and felt supported and listened to. Leaders were open to learn and make improvements at the service. We have asked the provider for an action plan in response to the concerns found at this assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
npm run etl:reports -- --location 1-6257707651.