minor“Hot water was not available at the provider's office which was used as a work base, for meetings with staff, and for staff training sessions. The lack of hot water limited the effectiveness of hand washing.”
staffing levels
1 finding
minor“The morning and lunch runs go very smoothly, but unfortunately the night runs are so jampacked you feel that you are really rushed; and 5 minutes in between each call is not long enough.”
governance
1 finding
moderate“There was no registered manager in post at the time of our inspection. There had been no manager in place for 20 days.”
complaints handling
1 finding
minor“There had not been any complaints recorded in 2017; the care co-ordinators told us day to day concerns were dealt with on a daily basis but these had not been recorded.”
record keeping
1 finding
minor“The provider was prompted to update their statement of purpose as it did not reflect the current service; The provider amended this immediately at the time of inspection.”