EL Care Services Limited received a Good rating across all five key questions at its first CQC inspection, demonstrating safe, person-centred domiciliary care for four people with robust safeguarding, medication management and governance systems. People and relatives consistently praised the kindness, professionalism and responsiveness of staff and the registered manager.
Strengths
· Staff were up to date with safeguarding training and demonstrated good awareness of safeguarding procedures
· Medicines were managed safely with competency checks and appropriate risk assessments in place
· Staff completed thorough induction programmes including shadowing before working alone
· People and relatives were fully involved in care planning, reviews and decision-making
· Registered manager maintained regular quality checks, spot checks and open communication with staff and people