Ealing Homecare achieved a Good rating across all five key questions at this follow-up inspection, having successfully remediated breaches of Regulations 12, 17, 18, and 19 identified at the previous inspection in July 2021. People and relatives reported consistently positive experiences, with personalised, dignified care delivered by well-trained and supported staff within a well-governed service.
Strengths
· Medicines safely managed with detailed risk assessments, regular auditing and staff training, resolving previous Regulation 12 breach.
· Robust recruitment and staffing processes implemented, resolving previous Regulation 19 breach; people reported consistent, punctual care workers.
· Staff received classroom-based training, structured induction with shadowing, and felt well supported by management.
· Personalised care plans created with people's involvement, reflecting individual preferences, diversity, language and communication needs.
· Effective complaints handling system with clear communication to complainants, resolving previous deficiencies.
Quality-Statement breakdown (22)
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
well-led: Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood