critical“Medicines were not managed safely...records did not reflect medicine support and risks related to medicines had been assessed.”
record keeping
1 finding
critical“Risk assessments had not been completed to ensure people received safe care at all times.”
staff training
1 finding
critical“We asked the registered provider and registered manager for training records. However, this was not provided.”
governance
1 finding
critical
“Governance systems were not always robust or effective. Governance systems had not identified the shortfalls we found during the inspection.”
care planning
1 finding
moderate“Care plans were not person centred, incomplete and did not fully describe the care provided to people.”
staffing levels
1 finding
critical“Staff were not always recruited safely. Recruitment procedures had not been followed and the required safety checks had not been carried out.”
leadership
1 finding
moderate“The registered manager was not available throughout the inspection and did not communicate or respond to requests for information.”