Carepoint Services (Beckenham) received a Good rating across all five key questions at its first CQC inspection, triggered by concerns about a serious incident which the provider had already addressed by appointing a new management team. The service demonstrated robust safeguarding, recruitment, medicines management and governance systems, with people and relatives consistently reporting positive experiences.
Strengths
· Robust recruitment procedures including DBS checks, employment history and references
· Consistent staffing with regular carers visiting people, arriving on time and staying full call duration
· Staff demonstrated strong safeguarding knowledge and management acted appropriately on concerns
· Medicines administered safely with accurate MARs regularly audited by office staff
· Effective quality monitoring systems including spot checks, care plan audits and accident/incident trend analysis
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Staff support: induction, training, skills and experienceGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and supportGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Planning and promoting person-centred, high-quality care and support with opennessGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Working in partnership with othersGood
well-led: Engaging and involving people using the service, the public and staffGood