Ezer Leyoldos Domiciliary Care Agency achieved a Good rating across all five key questions at its October 2022 inspection, representing a significant improvement from Requires Improvement in 2019. The service provides highly personalised, culturally competent support to one adult, with previous recommendations on safeguarding and recruitment fully addressed.
Strengths
· Bespoke, culturally and religiously sensitive care model maximising choice and independence for the person supported
· Previous recommendations on safeguarding, whistleblowing and recruitment fully met since last inspection
· Staff completed Care Certificate and specialist training in supporting autistic people and people with learning disabilities
· Strong person-centred culture with open, transparent leadership and duty of candour understood
· Effective multi-agency working with local authority ensuring a truly personalised package of care