ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Systems and processes to safeguard people from the risk of abuseNot rated

safe: Assessing risk, safety monitoring and managementNot rated

safe: Staffing and recruitmentNot rated

safe: Using medicines safelyNot rated

safe: Preventing and controlling infectionNot rated

safe: Learning lessons when things go wrongNot rated

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated

effective: Staff support: induction, training, skills and experienceNot rated

effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated

effective: Staff working with other agencies; supporting people to access healthcare servicesNot rated

effective: Ensuring consent to care and treatment in line with law and guidanceNot rated

caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated

caring: Supporting people to express their views and be involved in making decisions about their careNot rated

caring: Respecting and promoting people's privacy, dignity and independenceNot rated

responsive: Planning personalised care to ensure people have choice and controlNot rated

responsive: Meeting people's communication needsNot rated

responsive: Improving care quality in response to complaints or concernsNot rated

responsive: End of life care and supportNot rated

well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated

well-led: How the provider understands and acts on the duty of candourNot rated

well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated

well-led: Engaging and involving people using the service, the public and staff; continuous learning and improving careNot rated

well-led: Working in partnership with othersNot rated

St Michael's Support Limited