Unity Care Solutions Limited – Southampton received a Good rating across all five key questions at its first CQC inspection in November–December 2019, demonstrating safe, effective and person-centred care for five children with complex health needs. No breaches of regulation were identified, with particular strengths in specialist paediatric training, detailed care planning, medicines management and an open, continuously improving culture.
Strengths
· Robust safeguarding training and clear processes for raising concerns, with staff confident to report issues openly
· Comprehensive, highly detailed risk assessments and care plans tailored to complex paediatric needs
· Thorough recruitment procedures including DBS checks and values-based selection
· Medicines managed safely with competency assessments, clear PRN protocols and regular MAR audits
· Thorough induction and training using a hospital trust competency framework; manager accompanied staff on night shifts
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood