Homecare Services (Bury) is a domiciliary care agency that provides personal care to people living in their own homes. At the time of the assessment, 63 people were receiving support with personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care, this includes support with tasks related to personal hygiene and eating. We gave 24 hours' notice of the inspection, as we needed to ensure the right people were available in the office. This assessment took place between 13 November and 9 December 2025; we visited the service office on the 13 and 19 November 2025. During the assessment we assessed all the quality statements under the key questions of safe, effective, caring, responsive and well led.The service had a manager registered with the Care Quality Commission. Effective quality assurance systems were in place to evidence ongoing monitoring and identify areas for continuous improvement. Discussions with the management team demonstrated good oversight, and they responded promptly to any changes in need or concern. Management further ensured the safety of individuals and staff by providing training and support linked to specific support needs. People’s support was thoroughly assessed and planned for. This ensured their individual needs, wishes, and preferences were reflected. Staff were safely recruited, and a programme of training, development, and support gave them a clear understanding of their role. Staff told us teamwork was good, and communication very effective. Supervisions and spot checks were provided ensuring staff were competent and felt well supported. Staff told us they felt valued and listened to. The team maintained strong working relationships with partner agencies, ensuring people’s needs were safely and effectively met.
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Homecare Services (Bury) achieved a Good rating across all five key questions at its first CQC inspection in October 2019, with 43 older people receiving personal care at home. The service demonstrated strong person-centred care, reliable call delivery, effective multi-agency partnerships, and well-embedded governance, with one minor improvement noted around documenting outcomes from satisfaction surveys.
Strengths
· Medicines administered and audited in line with best practice, with competency assessments for staff
· Sufficient staffing levels with consistent, trusted small teams supporting people; calls reliably on time
· Strong partnerships with health and social care professionals including GMNH and BEATS schemes
· Person-centred, detailed electronic care plans regularly reviewed and accessible to staff and families
· Open, supportive management culture with regular supervisions, audits, spot checks and staff meetings
Quality-Statement breakdown (22)
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Assessing risk, safety monitoring and managementGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standardsGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood