Homely Health Care Ltd received a Good rating across all five key questions at its first inspection in November 2022, with people and relatives reporting kind, safe, and person-centred care. Minor recommendations were made regarding the recording of mental capacity assessments and strengthening recruitment processes to ensure employment history gaps are explored.
Concerns (4)
minor
Record keeping
: “the paperwork was not always detailed enough to show the necessary assessments had taken place.”
minorConsent / capacity: “consent assessments were not always clear, we have made a recommendation about the completion of mental capacity assessments.”
minorStaff competency: “where a member of staff had gaps in their employment history these had not been explored by the service.”
minorComplaints handling: “The service had a complaints policy in place. However, details for the local authority were not up to date.”
Strengths
· People and their loved ones confirmed the service was safe, with a relative stating '[name] is safe with the staff.'
· Medicines were administered as prescribed, stored safely, and staff competency in medicines administration was assessed.
· Care plans were person-centred, detailed, regularly reviewed, and involved people and their relatives in creation.
· Staff received a robust induction including the Care Certificate, mandatory training, and regular supervisions.
· Strong safeguarding culture with annual training, clear reporting processes, and a system for monitoring concerns.