ReadyCQC, a weekly field guide to CQC home-care regulation

record keeping

1 finding

minor“the paperwork was not always detailed enough to show the necessary assessments had taken place.”

consent capacity

1 finding

minor“consent assessments were not always clear, we have made a recommendation about the completion of mental capacity assessments.”

staff competency

1 finding

minor“where a member of staff had gaps in their employment history these had not been explored by the service.”

complaints handling

1 finding