Jubilee Angels, a small Sheffield domiciliary care agency, retained its Good rating in safe and well-led at this focused DMA follow-up inspection. Minor improvements were identified around recruitment record keeping and feeding back service-improvement information to people, both of which the registered manager was already addressing.
Concerns (2)
minorRecord keeping: “the registered manager was unable to locate a reference for one member of staff. This were forwarded to us the day after inspection.”
minorCommunication with families: “this information was not always fedback to people to show improvements had been made to the service as a result of their comments.”
Strengths
· People felt safe and well-supported by familiar, consistent staff
· Safe medicines management with timely administration and accurate records
· Effective infection prevention and control, including COVID-19 measures and PPE use
· Person-centred culture promoted by management with very positive feedback from people and relatives
· Strong partnership working with health and social care professionals
Quality-Statement breakdown (9)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive, person-centred culture and engaging people and staffGood
well-led: Duty of Candour and openness when things go wrongGood
well-led: Understanding quality performance, risks and regulatory requirements; continuous learningGood