Southern Healthcare Specialists received a Good rating across all five key questions at its first CQC inspection in May 2019, providing personal care to two people with complex learning and physical disabilities in their own homes. No concerns were identified; the service demonstrated strong person-centred values, safe medicines management, robust risk assessment, and effective multi-agency collaboration.
Strengths
· Family members expressed very high satisfaction; one said they 'could not be happier' with the service.
· Detailed, individual risk assessments and care plans tailored to people with complex learning and physical disabilities.
· Medicines managed consistently and safely with daily, weekly and monthly audits and accurate records.
· Strong person-centred culture promoting independence, dignity and community participation.
· Effective multi-agency working with GPs, community nurses, OTs, physiotherapists and speech and language therapy.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Planning and promoting person-centred, high-quality care and support with opennessGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood