Focused inspection of Camli Care Ltd, a domiciliary care agency supporting 72 people, prompted by concerns about overall management and safety; no evidence of risk was found. Both Safe and Well-led remained Good, and the overall rating remained Good.
Strengths
· Consistent staff team enabling people to build relationships with carers
· Care delivered at times people wished, with minimum 30-minute call times
· Safe medicines management with competency checks before lone administration
· Robust risk assessments and care planning, with 24-hour on-call senior support
· Safe recruitment processes including DBS checks before staff start
Quality-Statement breakdown (11)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated
well-led: Duty of candourNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated