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We carried out our on-site inspection on 12 February 2025, with calls to people and their relatives made off-site on 14 February 2025. This inspection was announced. Caring Hands Nottingham is a care at home service, providing support to adults of all ages, some of whom may live with a physical disability or sensory impairment and people living with dementia. At the time of the inspection, the service was supporting 68 people with their personal care needs. Caring Hands Nottingham Limited was previously inspected on 7 February 2024 and rated Good. We reviewed evidence categories under Safe and Well Led. The provider was previously in breach of the legal regulation in relation to fit and proper persons employed. Improvements were found at this inspection and the provider was no longer in breach of this regulation. Managers investigated incidents robustly. There were enough skilled staff with the right qualifications and experience. Managers made sure staff received training & appraisals to maintain high-quality care. Staff managed medicines well & involved people in planning any changes. Most people were involved in their assessments, but some people and relatives felt they had not been involved, mainly when changes had occurred. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked with relevant agencies involved in people’s care for the best outcomes and smooth transitions when moving services. People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff obtained consent from people before providing personal care. Leaders & staff had a shared vision and culture based on learning & trust. Staff felt they were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff given appropriate training and resources.
npm run etl:reports -- --location 1-5491643204.Caring Hands Nottingham Limited is a domiciliary care agency providing personal care and support to older people and younger adults with a physical disability or sensory impairment and people living with dementia. At the time of the inspection, the service was supporting 35 people with their personal care needs. Caring Hands Nottingham Limited was previously inspected on 22 July 2021 and rated Good, (report published 20 August 2021.) We carried out our on-site assessment on 21 February 2024. This was an announced assessment. The provider was told an assessment was going to be undertaken 24 hours beforehand. During this assessment we looked at 24 quality statements; Learning culture; Safe systems, pathways and transitions, Safeguarding; Involving people to manage risks; Safe and effective staffing; Medicines Optimisation; Assessing Needs; Kindness, compassion and dignity; Treating people as individuals; Workforce wellbeing and enablement; Person centred care; Providing Information; Listening to and involving people; Planning for the future; Shared direction and culture; Capable, compassionate and inclusive leaders; Freedom to speak up; Workforce equality, diversity and inclusion; Governance, management and sustainability; Partnerships and communities; Independence, choice and control; Responding to people’s immediate needs; Equity in experiences and outcomes and Governance, management and sustainability. We assessed all of these quality statements at this visit.
npm run etl:reports -- --location 1-5491643204.npm run etl:reports -- --location 1-5491643204.