minor“the policy stated that the provider should abide by the MCA, but there were not always clear instructions on how they might assess capacity or how to demonstrate they were working in line with the person's best interests.”
minor“The person using the service had capacity to make decisions about their care and had signed some records such as assessments; not all care plans had been signed by the person.”
governance
2 findings
minor“Personnel files contained a checklist of information that needed to be held, which was not fully in line with legal requirements. These checklists had not always been completed and there was no overall audit of personnel files.”
minor“The provider did not have a suitable system for displaying the ratings of their services on their website, although this location is yet to be rated.”
record keeping
2 findings
minor“People were given information on how to contact CQC but this contained out of date contact information.”
critical“The provider was not keeping medicines administration records of the support people received for each individual medicine. This constituted a breach of regulation 17.”
medication management
1 finding
critical“The person's plan inaccurately stated they were self-administering their medicines but care workers recorded on daily logs that they were giving medicines.”
complaints handling
1 finding
minor“The provider's process did not detail any follow up with people to ensure they were happy with the response to the complaint.”