moderate“auditing of one person's care records did not identify improvements required.”
moderate“time was required to show these improvements had been embedded and sustained.”
critical“Not enough timely action had been taken and the provider was still in breach of regulation 19 (Fit and proper persons employed)”
staffing levels
1 finding
critical“2 out of 4 staff files looked at did not show a full employment history. There were still gaps in staff's employment history that needed to be obtained.”
record keeping
1 finding
moderate“on the 'action required' section of the document, in two care files, further written guidance for staff needed to detail what specific steps would need to be taken”
supervision appraisal
1 finding
moderate“The registered manager told us they had now delegated out supervision to staff in the management team, where staff will receive supervision on a three monthly basis.”