Crossroads Care South Central received a Good rating across all five key questions at its first CQC inspection following re-registration after a merger in 2018. The service demonstrated consistent, person-centred care with strong continuity of staffing, robust training and quality assurance, and highly positive feedback from carers and relatives.
Strengths
· Consistent care support workers matched to people, with minimum two-hour visits enabling strong relationships and continuity of care
· Emergency respite service available with extra staff throughout the week to provide additional support at short notice
· Staff well trained with annual mandatory refreshers, additional specialist training, and unannounced competency spot checks by the registered manager
· Comprehensive personalised support plans reflecting people's needs, preferences, hobbies, interests and communication requirements
· Technology used effectively via password-protected work phones for rotas, support plans and secure document management