moderate“the quality monitoring systems needed to be further developed to ensure they had clear systems to safely manage and monitor the service before it expanded.”
complaints handling
1 finding
moderate“one person said they had made a complaint, and there was no record of it.”
staff competency
1 finding
moderate“a comprehensive assessment of staff skills including medicines management and manual handling competencies was needed to assure the registered manager that staff practices were current and safe.”
cultural competency
1 finding
minor“one member of staff was talking about their religious beliefs in front of them. This was not respectful or engaging practice.”
staff training
1 finding
minor“You have to show the staff the basics even things like putting the oven on.”
record keeping
1 finding
minor“any complaints, lessons learned, and actions taken would be recorded to help improve the service.”