moderate“The provider had systems and processes in place to monitor the quality and safety of the service and drive improvements however these had not been implemented.”
supervision appraisal
1 finding
moderate“no formal one to one supervision with staff had been recorded. Furthermore, no formal observation of staff practice had been undertaken by the registered manager.”
care planning
1 finding
minor“aspects of the care plan lacked meaningful information and guidance about the person's preferences and routines.”
record keeping
1 finding
minor“not all risks associated with the person's care and support and health conditions had been formally assessed and recorded.”