Ocala Healthcare's first rating inspection found the domiciliary care service to be Good across all five key questions, with one person receiving personal care at the time. Inspectors highlighted personalised care planning, well-trained and supported staff, robust safeguarding and governance, and a strong person-centred culture led by the registered manager.
Strengths
· Comprehensive and personalised care planning with focus on independence and individual preferences
· Strong safeguarding systems with thorough investigation of concerns in an open and transparent manner
· Robust staff induction, training, refreshers and observational competency checks supported by a training matrix
· Effective infection prevention and control during the COVID-19 pandemic with adequate PPE and staff testing
· Person-centred culture with motivated, empowered staff and strong managerial support
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred, open and empowering cultureGood
well-led: Duty of candour and legal responsibilitiesGood
well-led: Clear roles, governance, quality performance and continuous learningGood
well-led: Engaging and involving people, public and staffGood