minor“We found some care visit records/logs of the care provided were not always written in a personalised and sensitive way. For example, staff had written that one person had received a "stripped wash" which has a negative implication.”
communication with families
1 finding
minor“Information for people using the service was in English in written format. Management told us they would look in to providing information such as the complaints procedure in other formats including pictures/easy read, large print and in languages other than English.”
safeguarding
1 finding
minor“adding to the safeguarding adult's policy the name of the host local authority that incidents of abuse would need to be reported to.”