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Lime Healthcare Support Limited, a small domiciliary care agency in Wolverhampton, was rated Requires Improvement overall at its first inspection in February 2023, with Safe, Caring and Responsive rated Good but Effective and Well-led requiring improvement. Key failures centred on inconsistent MCA recording, gaps in daily care record detail, and the provider's failure to submit statutory CQC notifications for certain incidents, though the registered manager retrospectively rectified notifications and committed to addressing documentation deficiencies.