critical“We were not assured that the provider was fully aware of the requirement of employing only suitable staff as care workers.”
moderate“In cases where errors were found there was a lack of recording when follow up action was required. This meant there were no processes in place to ensure follow up work was completed.”
record keeping
2 findings
critical“We reviewed 10 staff files and identified 7 staff members who had significant gaps in their employment history.”
minor“the provider was still using different medicine codes which increased the opportunities for inaccurate recording.”
medication management
2 findings
moderate“Medicines were not always been managed safely. At the last inspection, the provider's audits were not always identifying medicine errors.”
moderate“two of the eight audits did not always pick up when people missed their medicine.”
staffing levels
1 finding
moderate“42% of calls were later than 45 minutes.”
other
1 finding
critical“We identified some gaps in relation to 2 care workers ongoing right to reside or work in the UK.”
missed or late visits
1 finding
moderate“Monday to Saturday, they normally turn up on time, but not on Sundays.”
complaints handling
1 finding
minor“I complain sometimes, not frequently, sometimes they don't answer the phone or leave you on hold.”