moderate“staff were not always documenting how many of each tablet were given and the times they were given was not always clear.”
record keeping
1 finding
moderate“written guidance on how to keep people safe was not always robust, we found examples where information to lessen the risks to people was missing.”
care planning
1 finding
minor“registered manager had identified that care plans required updating in a recent audit and actions were ongoing to improve the records.”
governance
1 finding
minor“Information in action plans needed to be more robust to demonstrate the action which had been taken.”
staff training
1 finding
minor“Staff told us they would not hesitate to raise concerns... staff who expressed concerns around the use of online training.”