Mid-Sussex (Coastal Homecare Hove Limited) achieved a Good rating across all five key questions at its first CQC inspection in April 2019, demonstrating safe, personalised care for 25 people with strong leadership and quality assurance systems. No regulatory breaches or significant concerns were identified.
Strengths
· People received care visits on time from consistent, known staff, with proactive communication when delays occurred
· Safe recruitment practices including DBS checks, references and proof of identification were followed
· Medicines managed safely with staff competency regularly assessed through observation
· Staff received thorough induction, ongoing training including dementia care, regular supervision and appraisals
· Highly personalised care with staff matched to people based on shared interests and preferences
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Planning and promoting person-centred, high-quality care and openness; duty of candourGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood